Refund Policy

Refund Policy

At AvaHun Global, we strive to provide our wholesale partners with premium inventory and reliable distribution. Because our orders are fulfilled both directly and via Amazon Fulfillment by Amazon (FBA), our return and refund policies ensure a smooth experience across all sales channels.

1. 30-Day Standard Return Window

  • Direct Wholesale Orders: You may request a return within 30 days of receiving your shipment.

  • Amazon FBA Orders: Orders placed or processed through Amazon FBA follow Amazon’s standard 30-day customer return policy, managed directly through the Amazon platform.

2. Eligibility Requirements

To qualify for a return and full refund:

  • Items must be unopened, unused, and in their original, resalable condition with all original packaging, tags, and seals intact.

  • Due to health, safety, and hygiene regulations, opened health supplements, personal care items, and cleaning chemicals are non-returnable unless defective or damaged upon arrival.

  • Clearance, custom-packaged, or final-sale wholesale orders are non-refundable.

3. Damaged, Defective, or Incorrect Orders

Please inspect your shipments immediately upon delivery:

  • Direct Orders: Report any missing, wrong, or transit-damaged items to our team within 5 business days of receipt. Include photos of the outer shipping box, inner packaging, and damaged items.

  • Amazon FBA Orders: If your order arrived damaged or incomplete via Amazon fulfillment, submit a return request through your Amazon order portal for immediate replacement or refund handling.

4. Shipping Costs & Restocking Fees

  • Defective or Error Returns: If a return is necessary due to our error or a product defect, AvaHun Global will cover the return shipping costs.

  • Buyer’s Remorse / Preference Returns: For change-of-mind returns, the customer or wholesale buyer is responsible for return freight costs. A 15% restocking fee may apply to cover inspection and re-warehousing expenses.

5. Refund Processing Timeline

Once your returned items reach our warehouse (or Amazon’s fulfillment center) and pass inspection:

  • Refunds are issued back to your original payment method within 5 to 7 business days.

  • You will receive an automated email notification as soon as the refund credit has been processed.

6. How to Initiate a Return

  • Direct B2B Orders: Contact us at support@avahunglobal.com with your invoice number, item details, and reason for return to obtain a Return Merchandise Authorization (RMA) number.

  • Amazon FBA Orders: Navigate to your Orders page on Amazon, select the relevant AvaHun Global purchase, and click Return or Replace Items.